💰 REFUND POLICY

(Tactical Gear & High-Value Item Return Framework)

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1. Return Window

Return requests must be submitted within 30 days of delivery confirmation.

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2. Eligible Returns

Accepted for:

• Damaged items
• Incorrect or missing items
• Major functional defects

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3. Non-Eligible Returns

Not accepted for:

• Items used in the field
• Exposure to environmental stressors (water, dust, extreme heat/cold)
• Minor cosmetic differences
• Customer dissatisfaction based on subjective expectations

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4. Condition Requirements

Returned items must be:

• Unused
• Fully intact in original packaging
• Complete and resellable

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5. Verification

Customers may be required to submit:

• Photos
• Videos
• Descriptions of issues

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6. Return Authorization

All returns must be pre-authorized; unauthorized returns may be rejected.

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7. Refund Processing

• 5–10 business days post-approval
• Refunds issued to original payment method

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8. Costs

• Original shipping fees are non-refundable
• Return shipping may apply

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9. Cancellation

Orders may only be canceled within 12 hours of placement.

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10. Chargebacks

Disputes will be reviewed with documentation and may be escalated if necessary.